HeCare Ranger 2 with Roof and Rain canopy Electric Mobility scooter Fastest in Red and Black 45 Miles range- 4 wheeled- 8mph- Faster Free Demonstration Delivery
Next Day Delivery
- In stock, ready to ship
Get a FREE £30 Gift Card of Your Choice Just for Sharing Your Feedback!
We love hearing from our customers! Leave us a review, and as a thank-you, we will send you a FREE - £30 gift card yours to spend at a top brand of your choice.
It’s quick, easy, and completely free! Don’t miss out- shop now, share your experience, and claim your reward today!
All the products we sell come with a 12 months warranty. We will either supply parts or replace any product which is found to have a manufacturing defect. This does not include general wear and tear or misuse.
What types of wheelchairs do you offer?
We offer a wide range of wheelchairs, including manual wheelchairs, power wheelchairs, sports wheelchairs, and pediatric wheelchairs. Our products are designed to meet the needs of a diverse range of users, from the casual user to the active athlete.
How do I know which wheelchair is right for me?
Choosing the right wheelchair can be a complex process, and it's important to consider a variety of factors such as your mobility needs, physical abilities, and lifestyle. We recommend consulting with a healthcare professional, such as a physical therapist or doctor, to help you determine the best fit for your needs.
Do you offer repair and maintenance services?
Yes, we offer a full range of repair and maintenance services to keep your wheelchair in top condition. Our team of trained technicians can handle everything from routine maintenance to more complex repairs. Please contact us for more information on the services we offer.
SHIPPING
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
My order has been Returned to Origin (RTO). What does that mean?
Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
ORDER
Can I change my order?
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.
How do I cancel my order?
If you wish to cancel your order, you can send an email or call customer support.
How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order.
How do I track the progress of an order?
Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.
PAYMENT
What payment methods do you accept?
You can purchase on our website using a debit, credit card, net banking or UPI.
Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets. You can choose these payment methods at checkout.
Is it safe to use my credit/debit card at this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
Are there any hidden costs?
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
CANCELLATION & RETURN POLICY
Cancellation Policy
If you wish to cancel your order, please notify us within 60 minutes of placing it. Unfortunately, after this time, we are unable to make changes before the order is dispatched.
If an order is cancelled, redirected, or refused after dispatch, additional charges may apply, which will be deducted from your refund. To cancel your order, please contact us promptly.
Returns Policy
We want you to be completely satisfied with your purchase. However, if you are not happy with your product, you must notify us in writing within 14 days of receiving the item to arrange a return. Regrettably, we cannot accept returns after this period.
Return Conditions
- The product must be returned in a saleable condition. Any damage such as scratches, knocks, or scuffs may result in a charge for repair or replacement.
- You are responsible for the care of the goods while they are in your possession. Take reasonable steps to ensure they are returned to Hecare undamaged and properly packaged to avoid any issues during transit.
If goods are returned without adequate packaging, are incorrectly addressed, or do not have sufficient postage, and are subsequently damaged, Hecare may have a claim against you. Therefore, we strongly recommend that all returned items are securely packaged and insured during transit.
Return Options
We can arrange a collection through our courier service. Due to the size and weight of many of our items, we highly recommend using this option. For details, please contact us.
Important Notes
- Return Costs: The customer is responsible for return delivery costs, including any customs charges or taxes that may apply.
- Packaging: Please retain the original packaging until you are certain you are satisfied with the product. We reserve the right to charge for any damage to the product or its packaging.
- Notification: You must notify us in writing (via email or post) within 14 days of receipt if you wish to return an item.
Seamless Delivery, Expert Demonstration & Trusted Aftercare
At HeCare, we ensure every customer receives not just a product, but a fully supported experience.
Delivery & Personal Demonstration
Once your order is placed and a delivery date is confirmed, you’ll receive a 30–60 minute home appointment with one of our trained UK engineers.
On the day of delivery, your engineer will:
- Assemble and set up your Electric Mobility Scooter
- Provide a live, hands-on demonstration tailored to your needs
- Guide you through safe operation and key features
- Offer a comprehensive test drive and Q&A session
To make the most of your session, we recommend preparing any questions beforehand.
1-Year Warranty with 3 Free Engineer Call-Outs
Your scooter includes a 1-year manufacturer’s warranty for added peace of mind, along with 3 free UK engineer call-outs during the warranty period. These visits are for technical assistance or support, but do not include routine servicing.
HeCare Ranger Return & Cancellation Policy
Thank you for choosing HeCare. We’re confident you’ll love your purchase — but if you change your mind, we’ve made our return process clear and straightforward.
📦 Order Cancellation
If you wish to cancel your order before dispatch, please contact us in writing through:
- Our contact form
- Or email: Info@hecare.co.uk
Please note: While we can help answer queries via chat or phone, we require written confirmation via email to process cancellations — this protects both you and us.
🔔 Important: If your order has already been shipped, we cannot refund any additional costs beyond our standard delivery fee (e.g., express shipping upgrades).
🔄 14-Day Return Policy (Step-by-Step)
You have 14 calendar days from the date of delivery to request a return. After this period, we cannot accept returns.
🚫 Returns Will Not Be Accepted If:
- The scooter is used beyond test allowance (max 2 miles / 3.22 km on odometer)
- The scooter is damaged, incomplete, or missing documents/keys
- The scooter has been registered with the DVLA
- The resale value is significantly affected
📝 Return Process
- Contact Us: Email us within 14 days of receiving your scooter.
- Send Photos: You'll need to provide clear photos of:
- All four sides of the scooter
- Odometer reading
- Any visible defects or damage
- Included items (charger, keys, documents)
- Eligibility Review: Our team will assess the photos and confirm if the scooter is eligible for return.
🚚 Return Options
If approved, you can return your scooter in one of two ways:
Option 1: HeCare Collection (Recommended)
- We’ll arrange for our driver to collect the scooter within 5–12 working days
- Cost: £50–£350 (based on location, quoted in advance)
- Once collected and approved, refunds are processed within 48 hours
- Advantage: If the scooter is damaged in transit, you're not liable — we’ve already verified its condition
Option 2: Return It Yourself
- You can send the scooter to our UK warehouse at your own cost
- Risk: You are fully responsible for the scooter’s condition upon arrival
- Once received and approved, refunds are processed within 48 hours
⚠️ If the scooter arrives damaged or in a different condition than shown in your photos, we may refuse the return.
📋 What Must Be Included
Returns must include:
- The scooter
- Charger
- Both sets of keys
- All original documents (e.g., delivery note, manual)
⚠️ Used or opened accessories are non-refundable.
🛠️ Repairs or Deductions
If any repairs or parts replacements are required, we reserve the right to deduct reasonable costs from your refund.
💬 Still Have Questions?
We’re here to help. If anything is unclear, feel free to contact us directly — our team will be happy to guide you through.