FAQ's
Hecare provides a range of mobility solutions including Electric Power Chairs,Lightweight Mobility Scooters, All roads terrain mobility scooters, and related accessories designed to support independent movement.
Many mobility scooters and wheelchairs are designed for both indoor and outdoor use. Product specifications should be checked to confirm suitability.
Yes, certain accessories and replacement parts are available for purchase depending on the product.
Yes, the demonstration is conducted at your home, allowing you to understand and test the product in your actual environment.
Yes, we offer virtual demonstrations via live video calls, making it easy for customers—especially those traveling from a distance—to explore our products before making a purchase.
Shipping
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
Shipments are reflected as RTO (returned to origin) under the following circumstances: - Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address - The address could not be found because either it was incomplete or the pin code was wrong - You or someone at your delivery address refused to accept the order Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
Order
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.
If you wish to cancel your order, you can send an email or call customer support.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order.
Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.
Payment
You can purchase on our website using a debit, credit card, net banking or UPI. Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets. You can choose these payment methods at checkout.
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
Cancelation & Return Policy
If you wish to cancel your order, please notify us within 60 minutes of placing it. Unfortunately, after this time, we are unable to make changes before the order is dispatched. If an order is cancelled, redirected, or refused after dispatch, additional charges may apply, which will be deducted from your refund. To cancel your order, please contact us promptly.
We want you to be completely satisfied with your purchase. However, if you are not happy with your product, you must notify us in writing within 14 days of receiving the item to arrange a return. Regrettably, we cannot accept returns after this period.
The product must be returned in a saleable condition. Any damage such as scratches, knocks, or scuffs may result in a charge for repair or replacement. You are responsible for the care of the goods while they are in your possession. Take reasonable steps to ensure they are returned to Hecare undamaged and properly packaged to avoid any issues during transit. If goods are returned without adequate packaging, are incorrectly addressed, or do not have sufficient postage, and are subsequently damaged, Hecare may have a claim against you. Therefore, we strongly recommend that all returned items are securely packaged and insured during transit.
We can arrange a collection through our courier service. Due to the size and weight of many of our items, we highly recommend using this option. For details, please contact us.
1.Return Costs: The customer is responsible for return delivery costs, including any customs charges or taxes that may apply.
2.Packaging: Please retain the original packaging until you are certain you are satisfied with the product. We reserve the right to charge for any damage to the product or its packaging.
3.Notification: You must notify us in writing (via email or post) within 14 days of receipt if you wish to return an item.