Product Features :
High-quality carbon steel frame: Good toughness, strong stability, large carrying weight (measured to load 120 kg).
Double Breathable: Breathable mesh imitating honeycomb design cushion, heat-resistant and moisture-absorbing, can be disassembled separately, easy to clean.
Electric/Manual Dualmode: Grasp the outer ring of the clutch, pull it outward and rotate it to release it from the card slot, and switch to manual mode, Grasp the outer ring of the clutch and rotate it to align with the slot, return to the card slot with ease, switch to automatic mode.
Anti-Wheel: Rear-mounted anti-back turning rolls to reduce back-rolling caused by uphill and downhill and difficult road conditions.
Storage Bag On the Back: Rear storage bag design, you can easily carry the items you need.
Easy To Fold & Store: The wheelchair is detachable, convenient to fold, easy to carry, and can be easily placed in the trunk of the car at home, traveling and going out.
HeCare Warranty – Buy With Confidence
At HeCare, we stand behind the quality of every mobility product we supply. Our comprehensive warranty is designed to give you complete peace of mind from the moment you purchase.
To make a warranty claim, simply keep your:
Order number or purchase invoice (required)Please note: bank statements cannot be accepted as proof of purchase.
Your HeCare warranty protects the key components that matter most:
- Main frame structure
- Electrical & mechanical components
- Control system & controller
- Motor & gearbox
- Charger & connectors
- Battery (covered for 6 months as a consumable item)
To keep things transparent, the following are not included:
- Normal wear and tear (e.g. panels, finishes, fading)
- Consumable parts (tyres, upholstery, seat covers, lubricants)
- Damage caused by misuse, accidents, or neglect
- Poor maintenance or improper storage
- Unauthorised modifications
- Environmental damage (chemicals, weather, debris, etc.)
- Natural disasters (floods, fires, etc.)
If something goes wrong, we make it quick and easy to put things right.
Step 1: Contact Us
Get in touch with our friendly support team:
- Phone: +44 01274 299166
- WhatsApp: +44 01274 299166
- Email: info@hecare.co.uk
Please provide:
- Your name and contact details
- Order number or invoice
- A clear description of the issue
- Photos or videos showing the fault
Step 2: Fast Assessment
Our team will review your case within 2 working days and confirm whether it’s covered under warranty.
Step 3: Repair or Replacement
For Powered Wheelchairs & Class 2 Scooters:
- Returned to our service centre for repair or replacement
- We’ll arrange courier collection
- If covered, repairs or replacements are completely free
For Class 3 Scooters:
- Our technicians may fix minor issues at your home
- If needed, we’ll transport the scooter for further repair
Tip: Keeping your original packaging helps speed up returns.
If a fault is not covered, we’ll provide a clear inspection report and discuss your options—no surprises.
Step 4: Back to You—Fast
We’ll keep you informed every step of the way and return your repaired or replaced product as quickly as possible.
Fast response times
- Clear, honest communication
- Expert repairs and support
- No hidden costs on valid claims
Shop with confidence—HeCare has you covered.




























