HeCare VIPERFOLD Lightweight Autofolding Folding Mobility Scooter 20KG

What types of wheelchairs do you offer?

We offer a wide range of wheelchairs, including manual wheelchairs, power wheelchairs, sports wheelchairs, and pediatric wheelchairs. Our products are designed to meet the needs of a diverse range of users, from the casual user to the active athlete.

How do I know which wheelchair is right for me?

Choosing the right wheelchair can be a complex process, and it's important to consider a variety of factors such as your mobility needs, physical abilities, and lifestyle. We recommend consulting with a healthcare professional, such as a physical therapist or doctor, to help you determine the best fit for your needs.

Do you offer repair and maintenance services?

Yes, we offer a full range of repair and maintenance services to keep your wheelchair in top condition. Our team of trained technicians can handle everything from routine maintenance to more complex repairs. Please contact us for more information on the services we offer.

SHIPPING

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

My order has been Returned to Origin (RTO). What does that mean?

Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.

ORDER

Can I change my order?

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.

How do I cancel my order?

If you wish to cancel your order, you can send an email or call customer support.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

PAYMENT

What payment methods do you accept?

You can purchase on our website using a debit, credit card, net banking or UPI.
Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets. You can choose these payment methods at checkout.

Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

CANCELLATION & RETURN POLICY

Cancellation Policy

If you wish to cancel your order, please notify us within 60 minutes of placing it. Unfortunately, after this time, we are unable to make changes before the order is dispatched.

If an order is cancelled, redirected, or refused after dispatch, additional charges may apply, which will be deducted from your refund. To cancel your order, please contact us promptly.

Returns Policy

We want you to be completely satisfied with your purchase. However, if you are not happy with your product, you must notify us in writing within 14 days of receiving the item to arrange a return. Regrettably, we cannot accept returns after this period.

Return Conditions

• The product must be returned in a saleable condition. Any damage such as scratches, knocks, or scuffs may result in a charge for repair or replacement.
• You are responsible for the care of the goods while they are in your possession. Take reasonable steps to ensure they are returned to Hecare undamaged and properly packaged to avoid any issues during transit.

If goods are returned without adequate packaging, are incorrectly addressed, or do not have sufficient postage, and are subsequently damaged, Hecare may have a claim against you. Therefore, we strongly recommend that all returned items are securely packaged and insured during transit.

Return Options

We can arrange a collection through our courier service. Due to the size and weight of many of our items, we highly recommend using this option. For details, please contact us.

Important Notes

1. Return Costs: The customer is responsible for return delivery costs, including any customs charges or taxes that may apply.
2. Packaging: Please retain the original packaging until you are certain you are satisfied with the product. We reserve the right to charge for any damage to the product or its packaging.
3. Notification: You must notify us in writing (via email or post) within 14 days of receipt if you wish to return an item.