Product Features :
Portable Design : Designed with portability in mind, this scooter is beautifully crafted to be both lightweight and durable. It folds compactly for easy storage in small spaces. The secure and maneuverable 4-wheel design effortlessly navigates through crowds, tight areas, and uneven terrain
Powerful and Efficient Motor : Equipped with a powerful and efficient motor, this scooter can comfortably support riders weighing up to130 kg. Designed with safety in mind, it features bright taillights, a horn, and a rearview mirror.
Safety and Comfort Features : The Simple Folding 4-Wheel Electric Mobility Scooter is ideal for those seeking a reliable and convenient mobility solution. Its lightweight, compact design makes it easy to navigate and shop in tight spaces. The efficient motor and sturdy 4-wheel frame provide a safe and smooth ride.
Stability and Balance : The HeCare Mobility Scooter is a versatile solution designed for seniors and individuals with disabilities who prioritize independence and convenience. Its user-friendly features, powerful motor, and lightweight frame make it the perfect choice for those seeking to enjoy life to the fullest.
City Commuter, Urban Rider : The durable battery offers a 12-mile range, perfect for short trips or city commuting. Large rear tires ensure a smooth ride. Adjustable seat and armrests provide comfort during longer journeys. The scooter is easy to operate thanks to its simple controls.
HeCare Warranty – Buy With Confidence
At HeCare, we stand behind the quality of every mobility product we supply. Our comprehensive warranty is designed to give you complete peace of mind from the moment you purchase.
To make a warranty claim, simply keep your:
Order number or purchase invoice (required)Please note: bank statements cannot be accepted as proof of purchase.
Your HeCare warranty protects the key components that matter most:
- Main frame structure
- Electrical & mechanical components
- Control system & controller
- Motor & gearbox
- Charger & connectors
- Battery (covered for 6 months as a consumable item)
To keep things transparent, the following are not included:
- Normal wear and tear (e.g. panels, finishes, fading)
- Consumable parts (tyres, upholstery, seat covers, lubricants)
- Damage caused by misuse, accidents, or neglect
- Poor maintenance or improper storage
- Unauthorised modifications
- Environmental damage (chemicals, weather, debris, etc.)
- Natural disasters (floods, fires, etc.)
If something goes wrong, we make it quick and easy to put things right.
Step 1: Contact Us
Get in touch with our friendly support team:
- Phone: +44 01274 299166
- WhatsApp: +44 01274 299166
- Email: info@hecare.co.uk
Please provide:
- Your name and contact details
- Order number or invoice
- A clear description of the issue
- Photos or videos showing the fault
Step 2: Fast Assessment
Our team will review your case within 2 working days and confirm whether it’s covered under warranty.
Step 3: Repair or Replacement
For Powered Wheelchairs & Class 2 Scooters:
- Returned to our service centre for repair or replacement
- We’ll arrange courier collection
- If covered, repairs or replacements are completely free
For Class 3 Scooters:
- Our technicians may fix minor issues at your home
- If needed, we’ll transport the scooter for further repair
Tip: Keeping your original packaging helps speed up returns.
If a fault is not covered, we’ll provide a clear inspection report and discuss your options—no surprises.
Step 4: Back to You—Fast
We’ll keep you informed every step of the way and return your repaired or replaced product as quickly as possible.
Fast response times
- Clear, honest communication
- Expert repairs and support
- No hidden costs on valid claims
Shop with confidence—HeCare has you covered.




































































